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Privacy Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important
information on who we are, how and why we collect, store, use and share personal information, your rights in relation to
your personal information and how to contact us and supervisory authorities in the event you have a complaint.


SCS (WITNEY) LTD [trading as MyStore Self Storage] (“we”, “us”) is the operator of the website www.mystoreselfstorage.co.uk. We collect, use and are responsible
for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which
applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal
information for the purposes of those laws. The person responsible for how we handle personal information is Shannon
Duncan who can be contacted on 01993 22 44 22.


Personal information provided by you

In the course of operating our self storage business, we collect personal information when you provide it to us, such as
your name, postal address, email address, phone numbers, social media accounts and payment details. We also collect
personal information from you if you apply for a job with us or work for us for any period of time. In this context,
personal information we gather may include: contact
details, financial and payment details, details of education, qualifications and skills, marital status, nationality, NI
number, job title, and CV.

Personal information provided by third parties

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will
add to the information we already hold about you in order to help us provide services to you and to improve and
personalise our service to you. If you apply for a job with us, we may receive information from the people who provide

Personal information about other individuals

If you give us information on behalf of someone else as an alternate contact, referee or next of kin, you confirm that
the other person has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data
  • receive on his/her behalf any data protection notices
  • if relevant, give consent to the transfer of his/her personal data abroad

Sensitive personal information

We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive
personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing
with your account due to illness. If we request such information, we will explain why we are requesting it and how we
intend to use it.

Sensitive personal information includes information relating to your ethnic origin, political opinions, religious
beliefs, whether you belong to a trade union, your physical or mental health or condition, sexual life, and whether you
have committed a criminal offence. We will only collect your sensitive personal information with your explicit consent.


We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a
child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask
you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and
deletion of that child’s personal data.


We gather information directly from you face to face if you come to our site for information or to sign a storage
agreement and over the telephone if you ring us to make an enquiry.  We collect personal information via our website and
mobile applications or ‘Apps’ and other technical systems. We collect this when you use our website or Apps to sign up
to, participate in or receive
a service from us, such as requesting a quote online or entering a live chat. Our website also uses cookies
(see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a
specific computer or other device on the internet). We also collect personal information when you contact us, send us
feedback, or participate in competitions.

We may monitor and record communications with you (such as telephone conversations and emails).  We may do this for a
number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to
make sure we are complying with legal requirements.

If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as
closed-circuit TV (CCTV) and door entry systems at the site.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone
or tablet) when you use our website. We use cookies on our website. We do this to find out things such as the number of
visitors to the various parts of the site. This information is only processed in a way which does not identify you
individually. We use analysis
software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this
information to develop a personal profile of you. If we do collect personally identifiable information, we will be up
front about this. We will make it clear when we collect personal information and will explain what we intend to do with

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser.
However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website
cookie policy

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Error: The domain WWW.MYSTORESELFSTORAGE.CO.UK is not authorized to show the cookie declaration. Please add it in
the cookie manager to authorize the domain.


We rely on a different lawful basis for collecting and using personal data in different situations.


Where you make enquiries about storing with us before you become a customer, we need to collect personal information
about you so that we can take steps to enter into a contract with you.  Once you have become a customer, we need to
collect and use personal information to provide services to you and to claim our right to be paid in return for our
services under our standard terms of business/contract with you.  This includes collecting and using your personal
information to:

  • enable us to follow up on enquiries made by you in relation to storing with us in accordance with industry
    guidelines and to give you our quote
  • do a credit check—see ‘Credit checking’ section below
  • notify you of any changes to our website or to our services that may affect you
  • prepare a storage agreement with you and arrange insurance cover if required
  • manage any accounts you hold with us
  • deal with payment for our services
  • contact you for reasons related to the service you have signed up for or to provide information you have
  • resolve disputes or collect overdue payments

If you apply for a job with us, we will collect and use personal information to process your application and check
references. If you take a job with us, we will collect and use your personal information to enter into an employment
contract with you and to administer the employment relationship, including making payments to you, accounting for tax,
ensuring safe working
practices, monitoring and managing staff access to systems and facilities, monitoring absences and performance and
conducting assessments.

Legal obligations

We collect and use personal information from our customers and staff to comply with our legal obligations.  For example,
we will take copies of documents that identify you so that we can comply with anti-money laundering and
counter-terrorist financing requirements.

Legitimate business interests

Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on
enquiries even though we accept that not all enquiries will lead to a business relationship or contract.  We collect
personal information to:

  • follow up on enquiries in accordance with industry guidelines and provide quotes for storage/details of offers
  • conduct research and analyse website visitor behaviour patterns
  • customise our website and its content to your particular preferences
  • improve our services
  • detect and prevent fraud
  • prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any
    other form of disruptive behaviour

It is a key feature of our storage service that we operate CCTV within the storage facility.  We collect and process
CCTV images

  • so we can fulfil our contractual obligation to deliver a secure self storage environment
  • to establish whether you are doing something that breaches your contract with us
  • to assist in the establishment or defence of any crime or other investigation

We will also communicate with you information about other services we can offer you and update you about our activities
and promotions which may be of interest to you. If you do not wish to continue receiving these communications, you can
opt out at any time. See ‘What rights do you have?’ below for further information. If you ask
us to stop contacting you in this way, you can also ask us to start again at any time.

If we propose to use your information for any other uses we will ensure that we notify you first. If we need your
consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse.  If
you opt in, you will be able to opt out at any time.

Credit checking

We may do a credit check on you so that we can make credit decisions about you and people or businesses associated with
you. These checks may also be used to help prevent and detect fraud and money laundering.

Our search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information
may be linked to records relating to other people living at the same address or who are financially linked to you.

Other credit businesses may use your information to make credit decisions about you and the people with whom you are
financially associated, trace debtors, and prevent and detect fraud and money laundering.

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

When will we contact any other person about you?

If you provide us with details of any other person we can contact to discuss your account, we may contact that person
and discuss and share the details of your account with that person and deal with that person in relation to your account
as if that person was you.  We may particularly want to do this if we are unable to get in touch with you for any
reason. If you change your mind, you can email or write to us and have this person taken off your account as an
alternate contact person (see ‘How can you contact us?’ below).

If you provide us the details of a person who we can contact for a job reference, we may contact that person in
connection with your job application.

Who your information might be shared with

We may disclose your personal data to:

  • other companies within our group
  • credit reference agents—see ‘Credit checking’ above
  • our insurers and insurance brokers if you take out insurance cover through us
  • trade associations of which we are a member
  • service providers under contract with us to support our business operations, such as fraud prevention, debt
    collection, payrol, technology services
  • law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful
  • any person or agency if we need to share that information to comply with the law or to enforce any agreement we
    may have with
    you or to protect the health and safety of any person
  • any person who you have named as a person we can contact to discuss your account
  • any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or
    person administering a will
  • any person who we are negotiating with as a potential buyer of our business or property or if we are proposing
    to merge our business with another business
  • credit card associations if specifically required

If we pass data on to insurers, they may enter your data onto a register of claims which is shared with other insurers
to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply
with our instructions in connection with the services they provide for us and not for their own business purposes.


We have appropriate security measures in place to prevent personal information from being accidentally lost or used or
accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need
to know it.  Those people processing your information will do so only in an authorised manner and are subject to a duty
of confidentiality.

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable
supervisory body of a suspected data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet
is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is
transferred from you or to you via the internet. If you have any particular concerns about your information, please
contact us (see ‘How to contact us

Our website contains links to websites and applications owned and operated by other people and businesses. These
third-party sites have their own privacy policies and use their own cookies and we recommend that you review them before
you provide them with personal information.  They will tell you how your personal information is collected and used
whilst you are visiting these other websites.  We do not accept any responsibility or liability for the content of these
sites or the use of your information collected by any of these other sites and you use these other sites at your own

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices
against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and
leading businesses.


We will not transfer your personal data outside of the [United Kingdom OR European Economic
Area] or to any organisation (or subordinate bodies) governed by public international law or which is
set up under any agreement between two or more countries.


We will usually hold your personal information as a customer or employee on our system for the period we are required to
retain this information by applicable UK law, currently 6 years from the end of our contract or 6 months after any
unsuccessful job application, unless you have told us you want us to delete the information earlier (see section
What rights do you have” below).


Under the General Data Protection Regulation, you have a number of important rights. These include the following rights:

  • request a copy of your information which we hold (subject access request)
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • require us to stop contacting you for direct marketing purposes
  • object in certain other situations to our continued processing of your personal information
  • restrict our processing of your personal information in certain circumstances
  • object to decisions being taken by automated means which produce legal effects concerning you or which affect
    you significantly
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used
    and machine-readable format and have the right to transmit those data to a third party in certain situations

Further information on each of these rights is available from the Information Commissioner’s Office.

If you would like to exercise any of these rights, please:

  • email, call or write to us (see ‘How to contact us’ below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility
    or credit card bill)
  • let us know the information to which your request relates, including any account or reference numbers, if you
    have them

We reserve the right to charge a small administration fee of no more than £10 to carry out the request.


We hope that we can resolve any query or concern you raise about the way we use your personal information. Please
contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to info@mystoreselfstorage.co.uk or write to us at MyStore Self
Storage, Book End, Witney OX29 0YE or call us on 01993224422.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The
supervisory authority in the UK is the Information Commissioner who may be contacted at www.ico.org.uk/make-a-complaint/ or telephone 0303 123 1113.


This Privacy Notice was published on 21.08.18 and last updated on 21.08.18. We may change this Privacy Notice from time
to time. You should check this policy occasionally to ensure you are aware of the most recent version.


If you would like this policy in another format (for example: audio, large print, braille) please contact us (see
How can you contact us?’

Call us on 01993 22 44 22 or fill in our contact form

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